Privacy Policy – Trihuub UK
At Trihuub UK (www.trihuub.co.uk), we respect your privacy and are committed to safeguarding the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and the rights you have under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Trihuub UK is an independent retailer specialising in triathlon and endurance sports accessories.
Company Name: Trihuub UK
Website: www.trihuub.co.uk
Email: info@trihuub.co.uk
Registered Office: [Insert your full UK business address]
For the purposes of data protection laws, Trihuub UK is the data controller of your personal information.
2. Information We Collect
We collect personal information when you interact with our website, including when you:
- Create an account or place an order.
- Sign up for our newsletter or marketing communications.
- Contact us for customer support.
- Browse our website.
The types of data we may collect include:
- Identity & Contact Details: Name, email address, phone number, billing and delivery addresses.
- Payment Information: Processed securely via trusted payment providers. We do not store your full card details.
- Order & Transaction Details: Purchase history, returns, and delivery preferences.
- Technical Data: IP address, browser type, device details, and cookie data.
- Marketing Data: Your preferences regarding promotional emails or offers.
3. How We Use Your Data
We use your information to:
- Process and deliver your orders.
- Communicate with you about your purchases or enquiries.
- Provide customer service and handle returns or refunds.
- Improve our website, products, and services.
- Send marketing communications (only if you have opted in).
- Detect and prevent fraud or misuse of our services.
4. Sharing Your Information
We do not sell or trade your personal data. However, we may share it with trusted third parties, such as:
- Delivery Partners: To deliver your orders.
- Payment Processors: To securely handle payments.
- IT & Marketing Providers: To maintain our website and email services.
- Legal & Regulatory Authorities: If required by law.
All third parties are required to handle your information securely and only for the purposes we specify.
5. Cookies & Tracking
We use cookies and similar technologies to improve your browsing experience. These help us:
- Remember your basket and preferences.
- Analyse website traffic and performance.
- Deliver relevant promotions and product recommendations.
You can control or disable cookies through your browser settings.
6. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data when it is no longer necessary.
- Restrict processing of your data in certain circumstances.
- Object to the use of your data for marketing purposes.
- Data portability – request a copy of your information in a usable format.
To exercise your rights, please contact us at info@trihuub.co.uk.
7. Data Security
We take appropriate security measures to protect your personal data against unauthorised access, loss, or misuse. Payment details are processed securely by third-party providers and are never stored in full on our systems.
8. Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal and accounting requirements.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.
10. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised “Effective Date.”
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please contact:
Trihuub UK
Email: info@trihuub.co.uk
Website: www.trihuub.co.uk
Address: [Insert your UK registered business address]
If you are unsatisfied with how we process your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Cookie Policy – Trihuub UK
Effective Date: [Insert Date]
This Cookie Policy explains how Trihuub UK (www.trihuub.co.uk) uses cookies and similar technologies when you visit our website.
By continuing to browse our site, you agree to the use of cookies as described in this policy. You can manage or disable cookies at any time through your browser settings.
1. What Are Cookies?
Cookies are small text files placed on your device when you visit our website. They help us recognise your device, remember your preferences, and improve your shopping experience.
2. Types of Cookies We Use
We use the following categories of cookies:
- Strictly Necessary Cookies
- Essential for the website to function (e.g., enabling checkout, basket functionality, and secure login).
- Without these cookies, our website cannot operate properly.
- Performance Cookies
- Collect anonymous data on how visitors use our website (e.g., which pages are visited most often).
- Help us identify issues and improve site performance.
- Functionality Cookies
- Remember your preferences, such as language, region, and login details.
- Provide you with a more personalised shopping experience.
- Targeting & Advertising Cookies
- Track browsing habits to show relevant ads and promotions.
- May be set by us or by trusted third parties (e.g., Google, Facebook).
3. Third-Party Cookies
Some cookies may be set by third-party service providers, such as:
- Google Analytics – to help us analyse website traffic and usage.
- Advertising Platforms (e.g., Facebook Pixel, Google Ads) – to deliver relevant advertising campaigns.
These third parties have their own privacy and cookie policies, which you can review on their websites.
4. Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- See which cookies are stored on your device.
- Delete cookies.
- Block cookies entirely.
- Set preferences for certain websites.
Please note: If you disable cookies, some parts of our site (such as checkout and personalised recommendations) may not work properly.
For more information on managing cookies, visit www.aboutcookies.org.
5. Updates to This Policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with the updated date.
6. Contact Us
If you have any questions about our use of cookies, please contact us:
Trihuub UK
Email: info@trihuub.co.uk
Website: www.trihuub.co.uk
Address: 40 Kent road , Portlant Cort. PO5 3ES
